FAQ
Frequently Ask Questions
Shipping and Delivery
We provide FCL (Full Container Load), LCL (Less-than-Container Load), railway container transport for Central Asia, and international express for smaller shipments or samples.
Shipping times depend on your location. Generally, sea freight takes 30–45 days, while express shipping for samples is faster, typically within 5–7 days.
Yes, we prepare and provide all necessary documents, including the packing list, commercial invoice, and bill of lading. A certificate of origin is also available upon request.
We use drop-test-approved packaging and carefully optimize container loading to minimize any risk of damage during transit.
We ship to over 50 countries worldwide, including Europe, North America, South America, Australia, the Middle East, and Central Asia.
Yes, our dedicated tracking team provides real-time updates on the status of your shipment from the factory to its destination.
Shipping costs depend on the shipping method, destination, and volume of your order. We’ll provide you with a detailed quote tailored to your specific requirements.
For large orders, we offer pre-shipment inspections and can share videos or photos of your goods before they are packed and shipped.
If any issues arise, our team will immediately inform you and work closely with you to resolve them, whether it’s a delay, damage, or any other concern.
While we pack and load your goods securely, we can assist you in arranging shipment insurance to give you added peace of mind.
General Product Information
Solid woods like oak, walnut, and acacia are among the most durable options due to their high density and strength. For structural applications, plywood is an excellent engineered alternative with strong resistance to warping.
For budget-conscious projects, pine (solid wood) and particleboard (engineered board) offer affordable solutions. MDF is also widely used for cost-effective yet customizable furniture designs due to its smooth, paintable surface.
If your furniture will be exposed to humidity, walnut, acacia, and FSC-certified wood are excellent natural options due to their high resistance to moisture. Among engineered boards, plywood is more moisture-resistant than MDF or particleboard due to its layered construction.
Premium furniture is often made from oak, walnut, and beech due to their fine grain, durability, and luxurious appearance. These woods can be finished in a variety of ways to enhance their natural beauty.
- MDF (Medium-Density Fiberboard): Smooth and strong, ideal for painted or laminated surfaces, but less moisture-resistant.
- Particleboard: The most cost-effective option, lightweight but less durable than MDF or plywood.
- Plywood: Strong, layered construction, making it highly resistant to warping and ideal for structural applications.
If your designs require intricate details or a smooth painted finish, MDF is the best choice due to its fine texture. For natural wood grains, oak and walnut allow for beautiful stains and finishes. If you need strong yet flexible material for curved designs, beech is a great option.
Shipping costs depend on the shipping method, destination, and volume of your order. We’ll provide you with a detailed quote tailored to your specific requirements.
For large orders, we offer pre-shipment inspections and can share videos or photos of your goods before they are packed and shipped.
If weight is a concern for shipping or ease of handling, paulownia wood is an excellent lightweight solid wood option. Among engineered boards, particleboard is the lightest choice but has lower durability compared to MDF and plywood.
our choice should be based on your market's preferences and expectations:
- Premium Markets (Luxury Furniture) → Walnut, Oak, Beech.
- Mass-Market & Cost-Effective → Pine, MDF, Particleboard.
- Eco-Conscious Customers → FSC-Certified Wood, Bamboo.
- Structural Durability Needed → Plywood, Acacia.
We offer low-formaldehyde and E0/E1-compliant MDF, plywood, and particleboard that meet international safety standards. These materials ensure indoor air quality safety while maintaining excellent performance.
Yes! We provide full customization options, including material selection. You can specify your preferred wood type, engineered board, or sustainability requirements, and we will manufacture accordingly.
- Solid Wood: Natural stains, oil-based finishes, lacquers, or painted finishes.
- MDF & Particleboard: Melamine, PVC foil wrapping, high-gloss or matte paint.
- Plywood: Veneers, laminates, or clear protective coatings.
Solid wood is heavier and may increase shipping costs, whereas engineered wood options like particleboard and MDF are lighter and more cost-effective for transportation. We optimize packaging based on your chosen materials to reduce costs while maintaining safety.
Oak is significantly stronger than pine and MDF, making it ideal for premium furniture that requires long-term durability. It resists dents, scratches, and general wear better than softwoods, ensuring longevity and reducing the risk of product returns.
We maintain a steady supply of oak wood to fulfill high-volume orders with competitive lead times. Our supply chain ensures consistency in quality and delivery schedules, minimizing disruptions to your inventory.
Yes, we offer various grades based on your quality and budget requirements, including select-grade oak for uniform grain patterns and rustic-grade oak for a more natural, character-rich look.
We offer flexible shipping options, including full container load (FCL) and less-than-container load (LCL), ensuring cost-effective and efficient delivery. Our team assists with export documentation, customs clearance, and optimized packaging to reduce freight costs.
Oak is naturally stable and performs well in various climates. However, proper kiln drying and finishing are essential to minimize expansion and contraction in high-humidity or extremely dry environments.
Lacquer and oil-based finishes provide the best protection for oak. Lacquer creates a sealed, water-resistant barrier, while oil-based finishes enhance the grain and provide long-term resilience.
Yes, we offer FSC-certified oak for clients who prioritize sustainability and environmental responsibility. FSC certification ensures that the wood is harvested from responsibly managed forests.
Oak is generally lighter in color and has a more prominent grain pattern compared to walnut, which is darker and smoother. Oak is more affordable than walnut while still maintaining high durability and aesthetic appeal, making it a great alternative for premium furniture.
Absolutely. We offer full customization options, including dimensions, surface finishes, and assembly methods to match the preferences of different international markets.
Applying a protective lacquer or oil-based sealant enhances oak’s natural resistance to moisture, preventing warping and cracking over time.
alice@costergroup.cn
+86 185-6375-0531
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